Hitachi ID Password Manager for "I forgot/locked my password" calls:

  • Synchronization: Users with fewer passwords have fewer problems.
  • Reset: Users can resolve their own problems without calling the help desk.
  • Assistance: A help desk interface reduces the duration and cost of remaining calls.

Hitachi ID Group Manager for "access denied" calls:

  • Self-service: Users browse for resources and request access.
  • Authorization workflow: Group owners are asked to review and approve change requests.