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HEAT division selects M-Tech's password management solution for HEAT help desk software

P-Synch Reduces Password-related Call Volumes by at Least 85 Percent

January 9, 2001
Colorado Springs - Colorado, Calgary - Canada

World leader in service and support solutions for small- to mid-sized organizations, FrontRange HEAT Division Inc., and M-Tech Mercury Information Technology, Inc., the industry leader in password management software, today announced that P-Synch has been selected as a password management solution for award-winning HEAT Help Desk software.

As part of the HEAT Division's Independent Software Vendor (ISV) program, P-Synch was selected as a tool to reduce the volume of password-related calls to the Help Desk. Industry analysts report that up to 40% of all problem calls to a corporate Help Desk are password related. IT departments that use P-Synch have reduced their password-related call volume by at least 85%.

"Self service tools like P-Synch are increasingly important to our customers and are setting new standards for effective service delivery. This is where the support industry is going and we are excited to be a part of it," said Edwin Gear, president of the HEAT Division.

This solution automatically creates new password-related trouble tickets, updates existing tickets, and closes tickets for resolved problems. As a result, IT Help Desk managers receive more effective call and problem management statistics. In addition, end users and support staff work with a single interface for changing, resetting, and synchronizing passwords across all systems and platforms.

"Customers benefit from very quick ROI," said Gideon Shoham, Managing Director at M-Tech. "Eliminating password-related calls to the corporate Help Desk allows support personnel to focus on other more involved support issues," he added.

About M-Tech

M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit: Hitachi-ID.com

About FrontRange Solutions Inc. (formerly GoldMine Software Corp.)

Founded in 1989 and headquartered in Colorado Springs, Colo., FrontRange Solutions is a leading provider of customer relationship management, internal service and support and e-business solutions that allow small to medium-sized organizations to compete with enterprise-sized corporations. The company sells its products and services through a direct sales force, value-added resellers and other distribution partners.

For more information on FrontRange Solutions' CRM products, contact the GoldMine Division at (800) 654-3526, or fax (310) 454-4848. Information about the HEAT family of products can be found by calling the HEAT Division at (800) 776-7889, or fax (719) 536-0620. If you are interested in the Maestro Division, please call (773) 693-8000, or fax (773) 693-8148.

Press Contacts:

Lynne Dolan Jamey Miles
P.R. Manager
FrontRange HEAT Division Inc.
719.532.7537
719.536.0620 (fax)
lynne.dolan@frontrange.com 		Business Development Manager
M-Tech Mercury Information Technology, Inc.
1.403.233.0740
1.403.233.0725 (fax)
jamey@Hitachi-ID.com

P-Synch products and brands are registered trademarks or trademarks of M-Tech Mercury Information Technology, Inc. in the U.S. and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies.

Note: "GoldMine, GoldSync, HEAT, Maestro Commerce and other FrontRange products and brands are registered trademarks or trademarks of FrontRange Solutions Inc. in the U.S. and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies."