White Papers Frequently Asked Questions FAQ for Prospective Customers
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Frequently Asked Questions for Prospective Customers

Who is Hitachi ID Systems?

Hitachi ID Systems, Inc. delivers access governance and identity administration solutions to organizations globally, including many of the Fortune 500 companies. The Hitachi ID Identity and Access Management Suite is a fully integrated solution for managing identities, security entitlements and credentials, for both business users and shared/privileged accounts, on-premise and in the cloud.

The Hitachi ID Identity and Access Management Suite is well known in the marketplace for high scalability, fault tolerance, a pragmatic design and low total cost of ownership (TCO). Hitachi ID Systems is recognized by customers and analysts for industry leading customer service.

Originally founded in 1992 as M-Tech Information Technology, Inc. and acquired by Hitachi, Ltd. in 2008, Hitachi ID Systems, Inc. is a leading provider of identity management and access governance solutions.

Hitachi ID Systems first identity management and access governance product, Hitachi ID Password Manager, has been commercially available since 1995. Today, Hitachi ID Systems is the leading password management vendor world-wide and a leading provider of identity and privileged access management solutions.

Hitachi ID Systems currently has 160 employees. Hitachi ID Systems has enjoyed strong financial performance, with 76 consecutive quarters of growth and profitability.

Hitachi ID Systems is headquartered in Calgary, Canada and has regional offices in: Canada: Vancouver, Ottawa and Montréal; United States: Denver and New York. Europe: Amsterdam and Poland. Australia: Brisbane.

What is Password Manager?

Password Manager is an integrated solution for managing user credentials, across multiple systems and applications. Organizations depend on Password Manager to simplify the management of those credentials for users, to reduce IT support cost and to improve the security of login processes.

Password Manager includes password synchronization, self-service password reset, enterprise single sign-on, PIN resets for tokens and smart cards, enrollment of security questions and biometrics and emergency recovery of full disk encryption keys.

Password Manager reduces the cost of password management using:

Password Manager strengthens security by providing:

To find out more about Password Manager, visit http://Hitachi-ID.com/password-manager.

What does Hitachi ID Identity Manager do, and how does it relate to Password Manager?

Identity Manager is a separate product built on the same infrastructure as Password Manager. Where Password Manager manages passwords, Identity Manager creates, deletes and manipulates user accounts.

Identity Manager is an integrated solution for managing identities and security entitlements across multiple systems and applications. Organizations depend on Identity Manager to ensure that users get security entitlements quickly, are always assigned entitlements appropriate to their needs and in compliance with policy and are deactivated reliably and completely when they leave the organization.

Identity Manager implements the following business processes to drive changes to users and entitlements on systems and applications:

Identity Manager strengthens security by:

Identity Manager reduces the cost of managing users and security entitlements:

How does Password Manager reduce help desk costs?

Password Manager realizes cost savings and enhanced productivity for both users and the IT support organization:

How does Password Manager improve user service?

Password Manager improves user service by simplifying system and application login processes for users:

How does Password Manager improve security?

Password Manager improves the security of authentication processes:

How does Password Manager compare to single sign-on?

Password Manager is not a single sign-on system. Rather, it manages and reduces the number of passwords that users must remember, but does not eliminate the need for users to type their own passwords.

Password management, rather than single sign-on, may be attractive, because of some problems with enterprise single sign-on software:

(1) Previous approaches to enterprise single sign-on systems had problems, all related to the password database where application login IDs and passwords are kept:

It should be noted that Web single sign-on software (WebSSO) are less ambitious than enterprise SSO, but have none of its drawbacks. When users first access an Intranet page, they are diverted to an authentication page. Thereafter, whenever they access another page, their browser sends an encrypted authentication cookie to the web server, which validates it and does not prompt for a second login screen.

With agent-based WebSSO, there is no client software, no credential database and no costly password reset processes.

Password Manager can synchronize passwords across both legacy systems (network operating systems, applications, mainframes, etc.) and WebSSO systems, which typically authenticate users with an LDAP directory and password.

Is there an ROI model for Password Manager deployments?

There is a detailed ROI model for Hitachi ID Systems identity management and access governance solutions at:


ROI from Password Manager is principally due to improved user productivity (fewer password problems) and reduced workload for the help desk.

How does Password Manager compare to products from other vendors?

Password Manager is key element in an organization's identity management and access governance infrastructure. Other components may include user provisioning automation, such as Identity Manager, directories, meta directories, web single sign-on (WSSO) and web access management (WAM) products.

Password Manager may be compared to other identity management and access governance products as follows:

What platforms does Password Manager support?





Any LDAP, AD, NDS, eDirectory, NIS/NIS+.

Windows 2000--2012, Samba, NDS, SharePoint.

Oracle, Sybase, SQL Server, DB2/UDB, ODBC, Informix, Progress.




Linux, Solaris, AIX, HPUX, 24 more variants.

z/OS with RAC/F, ACF/2 or TopSecret.

iSeries (OS400), OpenVMS.



Tokens, Smart Cards:

JDE, Oracle eBiz, PeopleSoft, SAP R/3, SAP ECC 6, Siebel, Business Objects.

Lotus Notes, Exchange, GroupWise, BlackBerry ES.

RSA SecurID, SafeWord, RADIUS, ActivIdentity, Schlumberger.


Help Desk:

HDD Encryption:

CA Siteminder, IBM TAM, Oracle AM, RSA Access Manager.

BMC Remedy, BMC SDE, ServiceNow, HP Service Manager, CA Unicenter, Assyst, HEAT, Altiris, Clarify, Track-It!, RSA Envision, MS SCS Manager.

McAfee, CheckPoint, BitLocker, PGP.




Salesforce.com, WebEx, Google Apps, MS Office 365, Concur, AWS, vCloud, SOAP (generic).

OLAP, Hyperion, iLearn, Caché, Success Factors, VMware vSphere. Cisco IOS, Juniper JUNOS, F5, iLO cards, DRAC cards, RSA cards, etc.

SSH, Telnet, TN3270, HTTP(S), SQL, LDAP, command-line.


How is Password Manager licensed?

Password Manager pricing is based on the number of users (people, not login accounts). This includes all features, all connectors, all client software components and the right to run as many servers and CPUs as desired. A one-time purchase grants customers the perpetual right to use Password Manager.

Password Manager pricing is calculated using a smooth curve -- as the number of users increases, the price per user steadily decreases. This means that customers do not have to base their purchase volumes on price bands or tiers. Instead, customers purchase for the number of users actually required, knowing they will get the best price for that volume.

Customers are encouraged to, over time, extend their deployment of Password Manager to manage new target systems and to activate new features, at no additional charge.

Customers may run as many Password Manager servers as required, to provide high availability, redundancy and a test/QA environment, at no additional charge.

How long does it take to deploy Password Manager?

A basic Password Manager deployment typically requires from 5 to 15 days of work to design and implement.

Some projects are more complex due to the need to integrate with full disk encryption software, telephony infrastructure, VPNs (for self-service by remote users) or due to inclusion of enterprise single sign-on.

Once the software is active, user enrollment may be required. User enrollment is an ongoing process, as new staff are hired. In most cases, all users can be invited to enroll and most can be expected to complete registration, within 2-3 months of deployment.

How much work is needed to manage Password Manager in production?

Password Manager does not require active ongoing administration of user profiles and system functionality. Users are automatically detected on target systems, enrolled and invited to register if additional information is required.

A Password Manager administrator is required to monitor the servers, promote consistent password management to application owners, answer questions from the user community and perform periodic software upgrades.

These responsibilities typically amount to approximately 0.25 FTE.