Frequently Asked Questions for Security Officers

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How does Hitachi ID Password Manager improve security?

Password Manager improves the security of authentication processes:

A strong, uniform password policy prevents the use of easily guessed passwords and ensures that all passwords are changed regularly.
Password synchronization discourages written passwords ("sticky notes").
Consistent, reliable authentication processes ensures that users are reliably identified before accessing sensitive services, such as a help desk password reset.
IT support staff can be empowered to assist callers without having administrator accounts on every system and application.
Extensive audit logs create accountability for password resets.
Encryption ensures that passwords are not stored or transmitted in plaintext.

How does Password Manager authenticate users?

(1)Users may authenticate into Password Manager as follows:

On the web portal:
- By typing their current password to a trusted system (e.g., Windows/AD, LDAP, RAC/F, etc).
- By answering security questions.
- Using a security token (e.g., SecurID pass-code).
- Using a smart card with PKI certificate.
- Using Windows-integrated authentication.
- Using a SAML assertion issued by another server.
- By typing a PIN that was sent to their mobile phone via SMS.
- Using a combination of these mechanisms.
Using a telephone, calling an automated IVR system:
- By keying in numeric answers to a series of security questions (e.g., employee number, date of hire, driver's license number).
- By speaking one or more phrases, where the Password Manager server compares the new speech sample to one on record (biometric voice print verification)
Using a telephone, calling an IT support technician:
- By answering a series of security questions, where the technician must type the answers into a web portal to authenticate the caller.

How does Password Manager get challenge/response data for non-password authentication?

Users can authenticate to Password Manager by answering security questions, where the data is stored in the Password Manager identity cache or on an existing system (e.g., Oracle, LDAP, mainframe, etc.)

If the data is stored in Password Manager, then it is normally encrypted using 128-bit AES and a server-designated key. Password Manager will use its own methods to retrieve the challenge/response data.

If the data is stored on an existing system, then Password Manager runs a plug-in program to retrieve and validate the data when it is required. Out of the box, Password Manager comes with a plug-in that is capable of retrieving questions and answers from an LDAP directory or AD and another that works with SQL Server.

Can one user "claim" another user's login ID?

To attach an existing login account, with a non-standard ID, to their user profile, a user can enroll. This is done by entering an ID and password combination for that account into an enrollment page in the Password Manager portal.

The process to register or "claim" user IDs in Password Manager is as follows:

Password Manager portal: asks user to authenticate using a primary credential
User: signs in, for example with AD credentials.
Password Manager portal: validates the password against the indicated system.
Password Manager portal: display a list of already-attached IDs. Ask for an additional IDs.
User: enters his login ID and current password for a system that does not yet appear on the list.
Note: the user does not specify which system the ID is for.
Password Manager portal: finds instances of this ID in its database. Eliminates already-assigned IDs. Tries to connect to each remaining system with the credentials entered by the user. For systems where the login was successful, adds the system ID / login ID to the user's profile.
repeat as necessary.

Does Password Manager transmit all sensitive data encrypted?

(2)Data transmitted to and from Password Manager on the network is cryptographically protected, as illustrated by the following examples:

Data transmitted to/from the Password Manager server
To/From	Algorithm	Key length
Interactive sessions
User browser	SSL (varies)	128 bits.
Trigger password synchronization
From Win2K/2K3 AD DC	128-bit AES	128-bit shared secret.
From z/OS
From Unix
From LDAP server
Set passwords, Create/update users
To SSH scripted target	SSH	Varies by SSH configuration
To Unix agent	128-bit AES	128-bit shared secret.
To z/OS task
To RSA Authentication Manager
To proxy server
API Session - socket
From calling system / IVR	128-bit AES	128-bit shared secret.
API Session - web services
From calling system / IVR	HTTPS	128 bits.
Set passwords, Create/update users
To target system	native	Varies. Use proxy server when native protocol is inadequate.

Does Password Manager store all sensitive data encrypted?

Encryption is used to protect stored Password Manager data as follows:

Data stored on the Password Manager server
Data	Algorithm	Key
Privileged passwords, used to log into target systems	128-bit AES	128-bit random
Answers to security questions	128-bit AES	128-bit random
User old password history	SHA-1	64-bit random salt