Problems:

Users have too many passwords.

Hitachi ID Password Manager solutions:

Synchronize them, so there are fewer to remember and manage.

Problems:

Users forget their password or trigger a lockout.

Password Manager solutions:

Offer Self-service, so users can resolve their own login problems.

Problems:

Users forget their password from the PC login screen.

Password Manager solutions:

Deploy client software to expose self-service at the login screen.

Problems:

Users forget their password from the PC login screen, while off-site.

Password Manager solutions:

Integrate the password reset client with the VPN, so that users can access it from anywhere and so that it can update locally cached passwords after password changes.

Problems:

PCs are protected with full disk encryption and users sometimes forget their pre-boot password.

Password Manager solutions:

Offer self-service unlock from the pre-boot password screen, accessed using a mobile app on user phones or a self-service call to an IVR system.

Problems:

Users tend to choose simple, static passwords that are easily guessed or read from sticky notes.

Password Manager solutions:

Enforce a strong password policy, including regular expiry and no reuse (history).

Problems:

Users working outside the office are not notified of upcoming password expiration, and get locked out.

Password Manager solutions:

Send users e-mail reminders to change their password.

Problems:

Strong authentication is required, even when users forget their password.

Password Manager solutions:

Always offer two-factor authentication, combining browser fingerprint; a "second" factor such as a smart phone app, soft token or PIN sent to the user's phone, with a "primary" factor such as a password or security questions.

Problems:

Data such as security questions or mobile phone numbers is not available for all users.

Password Manager solutions:

Automate the enrollment process, to invite and remind users to enter this data.

Problems:

Applications, especially SaaS, require strong authentication.

Password Manager solutions:

Federate logins from SaaS applications to Password Manager using SAML to increase the value of its 2FA login process.

Problems:

Users have additional, unmanaged passwords that are hard to remember.

Password Manager solutions:

Offer users a personal password vault, so they can securely store additional (non-work or unmanaged) credentials and access them from their PCs and smart phones.


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