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Managed User Enrollment - Hitachi ID Password Manager

User Enrollment Overview

Hitachi ID Password Manager includes built-in infrastructure to securely and automatically manage the user enrollment process:

  • By monitoring one or more systems of record, Password Manager automatically creates new and removes old profile IDs.
  • New users and existing users with incomplete profiles are automatically invited to complete their profiles (e.g., by answering security questions).
  • Invitations to enroll may be e-mailed to users.
  • Users may be more forcefully reminded to enroll by having a web browser automatically open to the enrollment page when they log into the network.
  • Users may be forced to enroll, by opening a kiosk-mode web browser to the enrollment page when they sign into the network, and blocking access to the Windows desktop until users complete their profile. This process is typically controlled by placing users into a "mandatory enrollment" AD group and attaching a suitable GPO to that group.
  • To enroll, users must first authenticate. This is normally done by leveraging an existing strong authenticator -- such as a network password or a token.
  • A single, integrated enrollment system supports collecting answers to security questions, mapping different login IDs, on different systems back to their owners and collecting biometric voice print samples.
The enrollment system in Password Manager includes schedule controls. For example, the maximum number of invitations to send daily can be limited, as can the frequency of invitations per user. Days-of-week during which to send invitations are identified as are holidays during which no invitations should be sent.

Figure [link] shows a dashboard that tracks enrollment progress.


    Screen shot: Enrollment Statistics

Security Question Enrollment in Detail

Enrollment of of security questions and answers using the Password Manager web form works as follows:

  1. Password Manager server: extracts a user list from one or more target systems nightly.

  2. Password Manager server: compares the total list of users to those that are fully registered.

  3. Password Manager server: e-mails unregistered users (up to a certain number of users per run) a request to register, with an embedded URL.

  4. User: receives notification in e-mail, clicks on URL.

  5. Password Manager web server: asks the user to type his network login ID.

  6. User: types his network login ID.

  7. Password Manager web server: asks the user to type his current NOS password.

  8. User: types his current password.

  9. Password Manager web server: validates the password against the indicated system.

    ... repeat if authentication failed, lockout if too often.

  10. Password Manager web server: asks the user to answer a set of personal questions.

  11. User: fills in the blanks.

  12. Password Manager web server: validates completeness, adequacy of data.

  13. Password Manager web server: notifies the user of success.

Watch a Movie

Enrollment of security questions

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  • A user has been invited to fill in a form with security questions and answers.
  • This animation starts after:
    • The user has clicked a link in an e-mail, or
    • a browser window was automatically launched at PC login.
    • The user has already authenticated to Password Manager with a password, token or smart card.

Key concepts:

  • Policy is used to combine user-chosen and standardized questions.
  • Some questions may be accessible to the help desk.
  • Some questions may be suitable for telephone authentication.
  • Usually only a random subset of enrolled questions is used to authenticate a user.

Notes - Other Profile Data

Password Manager can be used to collect other information from users, such as demographic data that is not used in authentication processes (e.g., home phone number, application preferences, etc.), and biometric voice print samples. All registration is handled through the same, integrated enrollment system.

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