Features Smart Card PIN Reset
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Smart Card PIN Reset - Hitachi ID Password Manager

Hitachi ID Password Manager allows users to reset a forgotten PIN on their smart card:

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Self-service reset for a forgotten or locked out smart card PIN

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  • User forgets the PIN to his smart card.
  • User presses a "help" button to access self-service.
  • A kiosk-mode web browser is launched.
  • User enters his network login ID.
  • User answers security questions.
  • User chooses a new PIN for his smart card.
  • ActiveX runs on the user's PC, unblocks the card and injects the new PIN.
  • User signs into Windows with the smart card and new PIN.

Key concepts:

  • Access to self-service password reset from a locked out PC.
  • PIN reset is available on-site and also while mobile (via temporary VPN).
  • ActiveX is used to communicate with the smart card reader, unblock the card and set the new PIN.