Features Telephone Access to Self-service
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Telephone Access to Self-service - Hitachi ID Telephone Password Manager

Hitachi ID Telephone Password Manager is a component of Hitachi ID Identity and Access Management Suite which is automatically enabled for every Hitachi ID Password Manager licensee.


Telephone Password Manager is a turn-key telephone user interface bundled with the Password Manager credential management solution. It enables organizations to quickly and inexpensively offer self-service password reset, PIN reset and disk unlock to users over a telephone, without having to configure a complex IVR system.


Telephone Password Manager supports self-service management of authentication factors (credentials) and recovery of disk encryption keys over a telephone with:


Telephone Password Manager lowers IT support costs and improves user service by enabling mobile, remote or locked out users to resolve problems with their password, hardware token or encrypted hard disk on their own, without calling the help desk.

Telephone Password Manager can improve the security of IT support processes by authenticating users with biometric voice-print verification prior to offering services such as password or PIN reset.

Installation Prerequisites

End user licenses of Password Manager 7.0 and later include the Telephone Password Manager module at no additional charge. Telephone Password Manager is a software solution which allows users to reset passwords and token PINs using a telephone.

To implement Telephone Password Manager, Hitachi ID Systems customers must provide:

  1. A Windows server where Telephone Password Manager will be installed. This can be the same server as the main Password Manager software or a similarly sized stand-alone server.

    Hardware configuration for this server is described at:


  2. A Dialogic telephony board and/or software module suitable for the organization's PBX solution and sizing needs. This may be one of the following:

    1. Dialogic hardware for digital telephone systems, as described at:



    2. Dialogic hardware for analog telephone systems, as described at:


    3. Dialogic software for Voice over IP (VoIP) phone systems, as described at


  3. At least a one-year support contract from Dialogic or its reseller(s) for the solution selected above, as described at:


Note that it is Hitachi ID Systems' recommendation that customers select the VoIP HMP option if possible, as it is less expensive, easier to maintain and does not require any hardware.

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User unlocks Windows password via telephone

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  • User locks out Windows login password.
  • User accesses self-service password reset via telephone.
  • User enters his network login ID using touch-tone input.
  • User gives numeric answers to security questions.
  • User selects one of several random password.
  • User signs into Windows with the new password.

Key concepts:

  • Access to self-service password reset despite being locked out of Windows.
  • User interaction via telephone, no client footprint.