Index of the presentation

01. Maximizing Value

02. Economics of self-service

03. Cost/savings timeline

04. User productivity

05. Maximizing return

06. Engaging users

07. Critical to success

08. Awareness: user enrollment

09. Accessibility: password reset

10. Willingness: motivate users to comply

11. Best practices

12. Engage users

13. Make it hard to miss

14. User awareness and education

15. Incentives and dis-incentives

16. Control invitations

17. Pitfalls to avoid

18. Just SSPR for AD via web

19. Expecting users to volunteer

20. Password reset but no synchronization

21. Web-only user interface

22. Effective project management

23. Clear objectives

24. Measure cost savings

25. Realistic goals