Overview Case Studies
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Hitachi ID Password Manager customer case studies

Sybase

Sybase

Sybase was a growing company with more than 7,000 employees in 79 locations worldwide. A growing IT infrastructure meant that employees had to remember many passwords, each for a different system or application. Employees responded to the password explosion by avoiding password changes and by forgetting their own passwords often -- creating a high help desk call volume...

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Financial Institution

Anonymous

The bank has a large, mobile and rapidly growing workforce which was generating tens of thousands of password reset calls monthly. This help desk call volume was growing rapidly. Unabated, this growth would have required the bank to hire many help desk staff and acquire larger facilities to house them....

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Cessna

Cessna

Supporting over 7,500 employees and 5 major corporate applications, Cessna's IT help desk was inundated with password reset calls. To address this, a password management system was required - to reduce problem frequency and push problem resolution to a self-service model.

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Eastern Illinois University

Eastern Illinois University

Eastern Illinois University faced pressure to reduce call volume to the campus help desk and decrease problem resolution time. "Our users have a high dependence on our IT infrastructure," said Brian Murphy, Director of Information Services. "It is important that we keep them up and running at all times...."

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