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PIN Reset and Encryption Key Recovery

Unlocking a user who forgot his CheckPoint/PointSec boot password

Content:

User forgot the password he must type to unlock his encrypted hard disk.
User calls the help desk and is routed to the HiTPM server.
User identifies and authenticates himself over the telephone.
User acts as an intermediary between CheckPoint boot software and HiTPM, passing codes in both directions.
User receives and keys in an unlock code, enabling him to boot his OS.

Key concepts:

Access to key recovery for users with encrypted hard disk.
Self-service process eliminates help desk calls and offers 24x7 service.

Unlocking a user who forgot his McAfee/Safeboot boot password

Content:

User forgot the password he must type to unlock his encrypted hard disk.
User calls the help desk and is routed to the HiTPM server.
User identifies and authenticates himself over the telephone.
User acts as an intermediary between CheckPoint boot software and HiTPM, passing codes in both directions.
User receives and keys in an unlock code, enabling him to boot his OS.

Key concepts:

Access to key recovery for users with encrypted hard disk.
Self-service process eliminates help desk calls and offers 24x7 service.

Self-service reset for a forgotten or locked out smart card PIN

Content:

User forgets the PIN to his smart card.
User presses a "help" button to access self-service.
A kiosk-mode web browser is launched.
User enters his network login ID.
User answers security questions.
User chooses a new PIN for his smart card.
ActiveX runs on the user's PC, unblocks the card and injects the new PIN.
User signs into Windows with the smart card and new PIN.

Key concepts:

Access to self-service password reset from a locked out PC.
PIN reset is available on-site and also while mobile (via temporary VPN).
ActiveX is used to communicate with the smart card reader, unblock the card and set the new PIN.