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PIN Reset and Encryption Key Recovery

Unlocking a user who forgot his McAfee/Safeboot boot password


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Content:

  • User forgot the password he must type to unlock his encrypted hard disk.
  • User calls the help desk and is routed to the HiTPM server.
  • User identifies and authenticates himself over the telephone.
  • User acts as an intermediary between McAfee/Safeboot software and HiTPM, passing codes in both directions.
  • User receives and keys in an unlock code, enabling him to boot his OS.

Key concepts:

  • Access to key recovery for users with encrypted hard disk.
  • Self-service process eliminates help desk calls and offers 24x7 service.

Unlocking a user who forgot his CheckPoint/PointSec boot password


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Content:

  • User forgot the password he must type to unlock his encrypted hard disk.
  • User calls the help desk and is routed to the HiTPM server.
  • User identifies and authenticates himself over the telephone.
  • User acts as an intermediary between CheckPoint boot software and HiTPM, passing codes in both directions.
  • User receives and keys in an unlock code, enabling him to boot his OS.

Key concepts:

  • Access to key recovery for users with encrypted hard disk.
  • Self-service process eliminates help desk calls and offers 24x7 service.

Self-service reset for a forgotten or locked out smart card PIN


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Content:

  • User forgets the PIN to his smart card.
  • User presses a "help" button to access self-service.
  • A kiosk-mode web browser is launched.
  • User enters his network login ID.
  • User answers security questions.
  • User chooses a new PIN for his smart card.
  • ActiveX runs on the user's PC, unblocks the card and injects the new PIN.
  • User signs into Windows with the smart card and new PIN.

Key concepts:

  • Access to self-service password reset from a locked out PC.
  • PIN reset is available on-site and also while mobile (via temporary VPN).
  • ActiveX is used to communicate with the smart card reader, unblock the card and set the new PIN.

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