Challenges / Solutions Too Many Privileged Users
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Too Many Privileged Users - Hitachi ID Password Manager

Business Challenge
Hitachi ID Password Manager Solution

In any organization with large numbers of users signing into many of systems and applications, there will be a high help desk call volume due to forgotten passwords and intruder lockouts. In this context, a large team of IT support staff is required, all of whom must have logins with elevated privileges -- capable of resetting passwords on end user logins and clearing intruder lockout flags.

The large number of logins with elevated privileges creates its own security problem: these are high-value targets for security compromises and their number represents an elevated security risk.

  • Password Manager uses its own login ID and password to reset user passwords and clear lockouts.
  • IT support staff and end users sign into Password Manager with their own, unprivileged credentials.
  • Password Manager supports strong authentication for support staff, including one-time-password devices and smart cards, making these logins hard to compromise.
  • Password Manager can randomize the password it uses to connect to target systems, making the remaining login with elevated rights a much harder target to compromise.

Using Password Manager, organizations can eliminate most of the login IDs that have elevated privileges, greatly improving system security.