Too Many Privileged Users

In any organization with large numbers of users signing into many of systems and applications, there will be a high help desk call volume due to forgotten passwords and intruder lockouts. In this context, a large team of IT support staff is required, all of whom must have logins with elevated privileges -- capable of resetting passwords on end user logins and clearing intruder lockout flags.

The large number of logins with elevated privileges creates its own security problem: these are high-value targets for security compromises and their number represents an elevated security risk.

Password Manager uses its own login ID and password to reset user passwords and clear lockouts.
IT support staff and end users sign into Password Manager with their own, unprivileged credentials.
Password Manager supports strong authentication for support staff, including one-time-password devices and smart cards, making these logins hard to compromise.
Password Manager can randomize the password it uses to connect to target systems, making the remaining login with elevated rights a much harder target to compromise.

Using Password Manager, organizations can eliminate most of the login IDs that have elevated privileges, greatly improving system security.

Too Many Privileged Users

Business Challenge

Hitachi ID Password Manager Solution