Challenges / Solutions High IT Support Call Volume
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High IT Support Call Volume - Hitachi ID Password Manager

Business Challenge
Hitachi ID Password Manager Solution

Up to 40% of the call volume in a typical IT help desk is caused by users who forget their password or accidentally trigger an intruder lockout. While these incidents are inexpensive to resolve, their volume can easily represent 20% to 30% of total IT support costs.

Any organization wishing to reduce IT support cost or to redirect expenditures from routine break/fix calls to more value-added services must first address this problem.

Using Password Manager, organizations can eliminate 90% or more of password-related IT support costs.