Up to 40% of the call volume in a typical IT help desk is caused by users who forget their password or accidentally trigger an intruder lockout. While these incidents are inexpensive to resolve, their volume can easily represent 20% to 30% of total IT support costs.
Any organization wishing to reduce IT support cost or to redirect expenditures from routine break/fix calls to more value-added services must first address this problem.
Hitachi ID Password Manager Solution
- Password Manager can synchronize user passwords, which can eliminate
up to 80% of problems experienced by users.
- Password Manager can pre-empt password expiry and
prompt users to change passwords
on days and at times when they are less likely
to forget their new password. This can eliminate 50% of
- Password Manager includes self-service password reset, which allows
users to resolve their own problems without calling the help
- Password Manager allows the help desk to
resolve remaining password-related calls
much more quickly than before.
Using Password Manager, organizations can eliminate 90% or more of password-related IT support costs.