Challenges / Solutions Off-hours IT Support
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Off-hours IT Support - Hitachi ID Password Manager

Business Challenge
Hitachi ID Password Manager Solution

Organizations are increasingly global and workers increasingly mix their work and personal lives. One of the impacts of these changes is that users may need IT support at any hour, on any day.

Offering IT support outside normal business hours can be both costly and insecure:

  • Costly because of higher rates demanded by local employees working nights and weekends, or elevated communication and management costs when sending support offshore.
  • Insecure because certain kinds of support incidents, such as password resets, require elevated privileges. 24x7 IT support means that more people must be granted privileged access to systems to provide these services.
  • Password Manager enables users to resolve their own problems with self-service, eliminating the need for human IT support for password-related problems.
  • Password Manager reduces the need for privileged logins in the hands of IT support staff.

Password Manager enables organizations to offer 24x7 IT support without a 24x7 workforce.