Organizations are increasingly global and workers increasingly mix
their work and personal lives. One of the impacts of these changes
is that users may need IT support at any hour, on any day.
Offering IT support outside normal business hours can be both costly
- Costly because of higher rates demanded by local
employees working nights and weekends, or elevated communication
and management costs when sending support offshore.
- Insecure because
certain kinds of support incidents, such as password resets,
require elevated privileges.
24x7 IT support means that more people must be granted privileged
access to systems to provide these services.
- Password Manager enables users to resolve their own problems with
eliminating the need for human IT support
for password-related problems.
- Password Manager reduces the need for
in the hands of IT support staff.
Password Manager enables organizations to offer 24x7 IT support without
a 24x7 workforce.