Users often forget their passwords after weekends and holidays. This is especially true when users change their passwords just before leaving work and don't use the new password for a few days.
Peak call volume for password-related problems can be 3x to 4x higher than normal call volume, which is already concentrated in the first 1 or two hours of the work day.
Peak call volume means that IT support organizations need many more staff, who may not be busy during normal hours.
- Hitachi ID Password Manager eliminates total problem incidence through password synchronization, which reduces the number of passwords that users have to remember.
- Password Manager can be configured to remind users to change passwords at reasonable times -- eliminating end-of-day and end-of-week reminders. This also reduces problem frequency.
- Password Manager allows users to reset their own forgotten passwords and clear their own password lockouts, without calling the help desk.
- Password Manager shortens problem resolution time for the remaining call volume.
By reducing problem frequency, enabling self-service and accelerating assisted service, Password Manager significantly reduces password-related call volume and cost, including at peak hours.