Skip to main content

Users Locked Out of Their PCs - Hitachi ID Password Manager

Business Challenge

Users who forgot their password or mistyped it too often may not be able to sign into their PC. This is a costly IT support problem -- often representing half of more of password-related help desk calls -- and can be technically challenging to resolve with self-service, since these users cannot open a web browser.

Hitachi ID Password Manager Solution

Password Manager includes a range of technologies to extend self-service to locked out users:

  • Local and domain-level secure kiosk accounts allow users to access a secure web browser right from the login prompt without installing any new software on their PC.
  • A GINA extension service and Credential Provider can add UI elements to the Windows XP and Windows 7 login screen, which users can use to launch self-service.
  • Versions of the above can launch a temporary VPN to assist off-site users.
  • The Hitachi ID Telephone Password Manager module allows users to call for help.

Password Manager includes a rich set of technologies which enable self-service password and PIN reset from the workstation login screen.

Read More:

  • Too Many Passwords:
    Using Password Manager to reduce the number of passwords that users must remember and manage.
  • Too Many Login Prompts:
    Using Password Manager to reduce the number of times per day that users must type application login IDs and passwords.
  • Users Locked Out of Their PCs:
    Enabling users who forgot or locked out their primary passwords and cannot sign into their PC to resolve their own problem using Password Manager.
  • High IT Support Call Volume:
    Reducing the volume of IT support calls due to login problems -- intruder lockouts and forgotten passwords, PINs and encryption keys -- using Password Manager.
  • Uneven Support Call Volume:
    Lowering the peak IT support call volume due to forgotten and locked out passwords after weekends and holidays -- using Password Manager.
  • Weak Passwords:
    Ensuring that users choose strong passwords -- using Password Manager.
  • Off-hours IT Support:
    Enabling users to resolve their own login problems after hours -- using Password Manager.
  • Too Many Privileged Users:
    Reducing the number of people that need administrative access to systems and applications by delegating the right to reset passwords and clear lockouts to IT support staff -- using Password Manager.
page top page top