Users Locked Out of Their PCs - Hitachi ID Password Manager
Users who forgot their password or mistyped it too often may not be
able to sign into their PC. This is a costly IT support problem --
often representing half of more of password-related help desk calls
-- and can be technically challenging to resolve with self-service,
since these users cannot open a web browser.
Password Manager includes a range of technologies to extend self-service to
locked out users:
- Local and domain-level secure kiosk accounts allow users to
access a secure web browser right from the login prompt without
installing any new software on their PC.
- A GINA extension service and Credential Provider can add
UI elements to the Windows XP and Windows 7 login screen,
which users can use to launch self-service.
- Versions of the above can launch a temporary VPN to assist
- The Hitachi ID Telephone Password Manager module allows users to call for help.
Password Manager includes a rich set of technologies which enable
self-service password and PIN reset from the workstation login
- Too Many Passwords:
Using Password Manager to reduce the number of passwords that users must remember and manage.
- Too Many Login Prompts:
Using Password Manager to reduce the number of times per day that users must type application login IDs and passwords.
- Users Locked Out of Their PCs:
Enabling users who forgot or locked out their primary passwords and cannot sign into their PC to resolve their own problem using Password Manager.
- High IT Support Call Volume:
Reducing the volume of IT support calls due to login problems -- intruder lockouts and forgotten passwords, PINs and encryption keys -- using Password Manager.
- Uneven Support Call Volume:
Lowering the peak IT support call volume due to forgotten and locked out passwords after weekends and holidays -- using Password Manager.
- Weak Passwords:
Ensuring that users choose strong passwords -- using Password Manager.
- Off-hours IT Support:
Enabling users to resolve their own login problems after hours -- using Password Manager.
- Too Many Privileged Users:
Reducing the number of people that need administrative access to systems and applications by delegating the right to reset passwords and clear lockouts to IT support staff -- using Password Manager.