Challenges / Solutions Users Locked Out of Their PCs
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Users Locked Out of Their PCs - Hitachi ID Password Manager

Business Challenge
Hitachi ID Password Manager Solution

Users who forgot their password or mistyped it too often may not be able to sign into their PC. This is a costly IT support problem -- often representing half of more of password-related help desk calls -- and can be technically challenging to resolve with self-service, since these users cannot open a web browser.

Password Manager includes a range of technologies to extend self-service to locked out users:

  • Local and domain-level secure kiosk accounts allow users to access a secure web browser right from the login prompt without installing any new software on their PC.
  • A GINA extension service and Credential Provider can add UI elements to the Windows XP and Windows 7 login screen, which users can use to launch self-service.
  • Versions of the above can launch a temporary VPN to assist off-site users.
  • The Hitachi ID Telephone Password Manager module allows users to call for help.

Password Manager includes a rich set of technologies which enable self-service password and PIN reset from the workstation login screen.