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Users Locked Out of Their PCs

Business Challenge

Users who forgot their password or mistyped it too often may not be able to sign into their PC. This is a costly IT support problem -- often representing half of more of password-related help desk calls -- and can be technically challenging to resolve with self-service, since these users cannot open a web browser.

Hitachi ID Password Manager Solution

Password Manager includes a range of technologies to extend self-service to locked out users:

  • Local and domain-level secure kiosk accounts allow users to access a secure web browser right from the login prompt without installing any new software on their PC.
  • A GINA extension service and Credential Provider can add UI elements to the Windows XP and Windows 7 login screen, which users can use to launch self-service.
  • Versions of the above can launch a temporary VPN to assist off-site users.
  • The Hitachi ID Telephone Password Manager module allows users to call for help.

Password Manager includes a rich set of technologies which enable self-service password and PIN reset from the workstation login screen.

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