Telephone password reset architecture
Users who forget their passwords can dial an IVR system with any
telephone and initiate a password reset. Authentication using either
touch-tone entry of personal secret information or using voice print
verification is supported. Existing IVR systems can be extended
using a Hitachi ID Password Manager remote API or Hitachi ID Telephone Password Manager -- a turn-key IVR
system specifically designed for password resets.
IVR Network Architecture
This is implemented on the network with the following components:
Telephone access (IVR) architecture diagram
Telephone Password Manager Installation Prerequisites
End user licenses of Password Manager 7.0 and later include the Telephone Password Manager
module at no additional charge. Telephone Password Manager is a software solution which
allows users to reset passwords and token PINs using a telephone.
To implement Telephone Password Manager, Hitachi ID Systems customers must provide:
- A Windows server where Telephone Password Manager will be installed.
This can be the same server as the main Password Manager software or
a similarly sized stand-alone server.
Hardware configuration for this server is described at:
- A Dialogic telephony board and/or software module suitable for
the organization's PBX solution and sizing needs. This may be
one of the following:
- Dialogic hardware for digital telephone systems, as described at:
- Dialogic hardware for analog telephone systems, as described at:
- Dialogic software for Voice over IP (VoIP) phone systems,
as described at
- At least a one-year support contract from Dialogic or its reseller(s)
for the solution selected above, as described at:
Note that it is Hitachi ID Systems' recommendation that customers select the
VoIP HMP option if possible, as it is less expensive, easier to
maintain and does not require any hardware.
Watch a Movie
User unlocks Windows password via telephone
- User locks out Windows login password.
- User accesses self-service password reset via telephone.
- User enters his network login ID using touch-tone input.
- User gives numeric answers to security questions.
- User selects one of several random password.
- User signs into Windows with the new password.
- Access to self-service password reset despite being locked out of Windows.
- User interaction via telephone, no client footprint.