Telephone password reset architecture
IVR Options
Users who forget their passwords can dial an IVR system with any telephone and initiate a password reset. Authentication using either touch-tone entry of personal secret information or using voice print verification is supported. Existing IVR systems can be extended using a Hitachi ID Password Manager remote API or Hitachi ID Telephone Password Manager -- a turn-key IVR system specifically designed for password resets.
IVR Network Architecture
This is implemented on the network with the following components:
Telephone access (IVR) architecture diagram (1)
Telephone Password Manager Installation Prerequisites
End user licenses of Password Manager 7.0 and later include the Telephone Password Manager module at no additional charge. Telephone Password Manager is a software solution which allows users to reset passwords and token PINs using a telephone.
To implement Telephone Password Manager, Hitachi ID Systems customers must provide:
- A Windows server where \PSIVR will be installed.
This can be the same server as the main Password Manager software or
a similarly sized stand-alone server.
Hardware configuration for this server is described at:
http://Hitachi-ID.com/technology/server-hardware.html
- A Dialogic telephony board and/or software module suitable for
the organization's PBX solution and sizing needs. This may be
one of the following:
- Dialogic hardware for digital telephone systems, as described at:
http://www.dialogic.com/products/tdm_boards/signaling/DMN_160_Boards_DM3.htm
http://www.dialogic.com/products/tdm_boards/signaling/D42JCT-U_Boards.htm
http://www.dialogic.com/products/tdm_boards/signaling/D82JCT_U_Boards.htm
- Dialogic hardware for analog telephone systems, as described at:
http://www.dialogic.com/products/tdm_boards/media_processing/D120JCT_Boards.htm
- Dialogic software for Voice over IP (VoIP) phone systems,
as described at
http://www.dialogic.com/products/ip_enabled/hmp_software.htm
- Dialogic hardware for digital telephone systems, as described at:
- At least a one-year support contract from Dialogic or its reseller(s)
for the solution selected above, as described at:
http://www.dialogic.com/products/services/default.htm
Note that it is Hitachi ID Systems' recommendation that customers select the VoIP HMP option if possible, as it is less expensive, easier to maintain and does not require any hardware.
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User unlocks Windows password via telephone
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