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E-mail Integration

Hitachi ID Password Manager can send users, help desk staff, Password Manager administrators, target system administrators or security officers electronic mail messages whenever any one of over 300 pre-defined events takes place.

Users can be notified that one or more of their passwords is about to expire, and they should change all of their passwords using Password Manager, rather than waiting for password to expire individually.

Users can also be notified when their passwords have been synchronized, changed or reset, or that someone has failed to authenticate while trying to log into Password Manager using their login ID.

System administrators can be notified of persistent problems with Password Manager, with target systems, or with systems interfaces.

Security officers can be notified of security violations, such as failed authentication attempts relating to user or administrator accounts.

Password Manager can even send mail to mail gateways that belong to help desk call management systems, as a simple method for automatically writing tickets.

Read More:

  • Open Architecture for Authentication:
    Password Manager can integrate with any authentication system and mechanism.
  • E-mail:
    Use of E-mail to prompt users to register and notify users of events relating to their Password Manager profiles.
  • Help Desk:
    Password Manager can automatically create, update and close tickets in a help desk application in response to over 100 events and alarms.
  • Web Portal:
    Password Manager can integrate with both support-centric and general-purpose web portals, to offer a seamless user experience.
  • Telephony:
    Password Manager allows users to reset their own passwords and PINs and to recover encryption keys using a telephone, through interactive voice response (IVR) integration.
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