Hitachi ID Password Manager server requirements
Multiple, Load-Balanced Servers
Hitachi ID Password Manager supports multiple, load-balanced servers.
Each server can host multiple Password Manager instances, each with its own
users, target systems, features and policies.
Password Manager instances can and normally do span multiple servers.
Every server hosting a given instance is functionally identical.
User traffic is load balanced between servers supporting the instance.
Load balancing may be accomplished using DNS (round-robin is built into
most DNS servers) or at the IP level with a device from Cisco, F5, etc.
High availability is accomplished by combining load balancing with
server health monitoring and automatic fail-out. Password Manager includes
server monitoring tools that can be configured on each server to
monitor its peers and when a failure is detected to trigger an
alarm (e.g., by e-mail) and to automatically update DDNS records
to remove the failed server from circulation. Hitachi ID Systems also provides
these tools for Unix/BIND with traditional DNS.
There is no coded limit to the number of concurrent, replicated servers.
In practice, with more than 10 servers, replication may become slow.
Since the three largest customers of Hitachi ID Systems run with just two production
servers each, this is only a theoretical problem.
Password Manager must be installed on a Windows 2012 or Windows 2012/R2 server.
Installing on a Windows server allows Password Manager to leverage
client software for most types of target systems, which is available
only on the "Wintel" platform. In turn, this makes it possible for
Password Manager to manage passwords and accounts on target systems without
installing a server-side agent.
The Password Manager server must also be configured with a web server.
Since the Password Manager application is implemented as CGI executables,
any web server will work. The Password Manager installation program
can detect and automatically configure IIS but Apache can be
manually configured instead if required.
Password Manager is a security application and should be locked down accordingly.
Please refer to the Hitachi ID Systems document about hardening Password Manager
servers to learn how to do this. In short, most of the native
Windows services can and should be removed, leaving a very small
attack surface, with exactly one inbound TCP/IP port (443):
- No ASP, JSP or PHP are used, so such engines should be disabled.
- .NET is not required on the web portal and in most cases can be
disabled on IIS.
- No ODBC or DCOM are required inbound, so these services should
be filtered or disabled.
- File sharing (inbound, outbound) should be disabled.
- Remote registry services should be disabled.
- Inbound TCP/IP connections should be firewalled, allowing only port
443 and possibly remote desktop services (often required for some
configuration tasks), plus a handful of port numbers between Password Manager
servers, for replication.
Each Password Manager server requires a database instance. Microsoft SQL 2012 is the
most common option, Microsoft SQL 2014 will be officially supported in Q1,
2016. Oracle database is also supported in the current release.
** Please note that support for using an Oracle database is being discontinued
as of version 10.0 which is scheduled for release in Q1, 2016.
Production Password Manager application servers are normally configured
- Hardware requirements or equivalent VM capacity:
- An Intel Xeon or similar CPU.
Multi-core CPUs are supported and leveraged.
- At least 8GB RAM -- 16GB or more is typical for a server.
- At least 500GB disk, preferably configured as RAID for reliability and
preferably larger for retention of more historical and log data.
More disk is always better, to increase log retention.
- At least one Gigabit Ethernet NIC.
- Operating system:
- Windows 2012R2 Server, with current service packs.
- The server should not normally be a domain controller and in
most deployments is not a domain member.
- Installed and tested software on the server:
- TCP/IP networking, with a static IP address and DNS name.
- IIS web server with an SSL certificate.
- At least one web browser and PDF viewer.
- A database instance is required to host the Password Manager schema.
Microsoft SQL Server 2012 is recommended (Oracle 11gR2 is supported
but will be discontinued with the 10.0 release).
The SQL Server database software can be deployed on the same server
as the Password Manager application, as this reduces hardware cost and
allows application administrators full DBA access for troubleshooting
and performance tuning purposes.
In addition to a web/application server, Password Manager requires a database
server. In most environments, the Microsoft SQL Server software is
installed on the same hardware or VM as the Password Manager software, on each
Password Manager server node. This reduces hardware cost, eliminates network
latency and reduces the security surface of the combined solution.
Database I/O performance on a virtualized filesystem (e.g., VMDK or
equivalent) is not very performant. Accordingly, if a VM is used to
host the database server software, please consider a NAS or SAN solution
for the actual data storage.
Password Manager can leverage an existing database server cluster. Hitachi ID Systems
recommends a dedicated database server instance, however, for a number
- The data managed by Password Manager is extremely sensitive, so it is
desirable to minimize the number of DBAs who can access it (despite
use of encryption).
- MSSQL has limited features to isolate workloads between
database instances on the same server. This means that a burst of
activity from Password Manager (as happens during nightly auto-discovery)
would cause slow responses in other applications. Conversely, other
applications experiencing high DB load would slow down Password Manager.
- Password Manager already includes real-time, fault-tolerant, WAN-friendly,
encrypted database replication between application nodes, each with
its own back-end database. Use of an expensive DB server cluster
is neither required nor beneficial.
The Password Manager replicating data service can be configured to use
the following SQL database engines as its physical data store:
- Microsoft SQL Server 2012, Standard Edition (64-bit)
- Microsoft SQL Server 2012, Express Edition, with Advanced Services
(free download from http://microsoft.com/).
- Oracle 11gR1 or 11gR2, Enterprise Edition.
** Please note that support for using an Oracle database is being
discontinued as of version 10.0 which is scheduled for release in
- Included Connectors:
Systems on which Password Manager can manage passwords.
Integrations between Password Manager and other parts of an IT infrastructure.
- Supported User Interfaces:
Supported Password Manager user interfaces: web browser, workstation login prompt, mobile phone and telephone call.
- Helping Locked Out Users:
Enabling users who forgot their primary password or locked themselves out of their PC to access self-service.
- Helping Mobile Users:
Assisting mobile users who forgot their primary password (cached on their PC) while away from the corporate network.
- Network architecture:
How users, existing systems and applications and Password Manager servers interact on the network.
How Password Manager can scale to manage passwords across millions of login IDs.
- Mapping User IDs:
How Password Manager maps user IDs on different systems back to their human users, both automatically and with human assistance.
- Language Support:
Languages supported by the Password Manager user interface.
- Single Sign-on Without a Password Wallet:
Hitachi ID Login Manager can automatically sign users into their applications without having to store IDs and passwords in a "password wallet."
- Password Manager server requirements:
Sizing, configuration and number of servers on which to deploy Password Manager.