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User Provisioning Tool

A user provisioning system is shared IT infrastructure which is used to pull the management of users, identity attributes and security entitlements out of individual systems and applications, into a shared infrastructure.

User provisioning is intended to make the creation, management and deactivation of login IDs, home directories, mail folders, security entitlements and related items faster, cheaper and more reliable. This is done by automating and codifying business processes such as onboarding and termination and connecting these processes to multiple systems.

User provisioning systems work by automating one or more processes:

  • Auto-provisioning:
    Detect new user records on a system of record (such as HR) and automatically provision those users with appropriate access on other systems and applications.
  • Auto-deactivation:
    Detect deleted or deactivated users on an authoritative system and automatically deactivate those users on all other systems and applications.
  • Identity synchronization:
    Detect changes to personal data, such as phone numbers or department codes, on one system and automatically make matching changes on other systems for the same user.
  • Self-service requests:
    Enable users to update their own profiles (e.g., new home phone number) and to request new entitlements (e.g., access to an application or share).
  • Delegated administration:
    Enable managers, application owners and other stake-holders to modify users and entitlements within their scope of authority.
  • Access certification:
    Periodically invite managers and application owners to review lists of users and security entitlements within their scope of authority, flagging inappropriate entries for further review and removal.
  • Authorization workflow:
    Validate all proposed changes, regardless of their origin and invite business stake-holders to approve them before they are applied to integrated systems and applications.
  • Consolidated reporting:
    Provide data about what users have what entitlements, what accounts are dormant or orphaned, change history, etc. across multiple systems and applications.

As well, a user provisioning system must be able to connect these processes to systems and applications, using connectors that can:

  • List existing accounts and groups.
  • Create new and delete existing accounts.
  • Read and write identity attributes associated with a user object.
  • Read and set flags, such as "account enabled/disabled," "account locked," and "intruder lockout."
  • Change the login ID of an existing account (rename user).
  • Read a user's group memberships.
  • Read a list of a group's member users.
  • Add an account to or remove an account from a group.
  • Create, delete and set the attributes of a group.
  • Move a user between directory organizational units (OUs).

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