Hitachi ID Professional Services
Identity Management (IdM) products are installed across the enterprise infrastructure and have an impact on systems, directories, applications, user support, HR, corporate security and audit. To realize the benefits of an IdM solution, organizations must exercise care in selecting both technology products and integration services, to meet the needs of all these stake-holders.
In addition to industry-leading products, Hitachi ID offers design, implementation and training services to our customers. Hitachi ID solution delivery services rely on a standard methodology, optimized over hundreds enterprise-scale IdM deployments. Our methodology replaces expensive consulting with automation and self-service wherever possible, enabling Hitachi ID to deliver the lowest-cost IdM deployments available.
Hitachi ID services are available strictly on a fixed-cost, fixed-deliverables basis, eliminating cost overruns and transferring risk from our customers to Hitachi ID.
Hitachi ID takes pride in our track record with medium to large deployments, attested to by our many satisfied, referenceable customers. Our services staff bring significant technological expertise, product knowledge and implementation experience to each engagement.
Utilizing Hitachi ID's solution delivery methodology ensures rapid deployment and high user adoption. The Hitachi ID professional services team works closely with customers from project inception to full production deployment, to ensure success. Once in production, Hitachi ID's technical support team takes over, providing high quality, responsive assistance to all live installations.
Services Overview
Hitachi ID's solution delivery group offers a broad range of fixed-price services to customers, including:
- Business analysis.
- Solution design / architecture.
- Hitachi ID Management Suite® installation, configuration and integration.
- Modifications of existing deployments, including:
- Upgrades and migrations.
- Adding new target systems.
- Refreshing integrations when target or other systems have changed.
- User interface customization.
- Business logic changes.
- Customizations.
- One-time data cleansing (e.g., to help customers correct the contents of a system of record).
- Assistance with roll-out of a deployed system.
- User communication and adoption maximization.
- Evaluation of a beta product release.
- Training for product administrators and project managers.
Maximizing User Adoption
Hitachi ID is committed to providing end-to-end identity management solutions to our customers. We support our clients from initial requirements discovery, through solution design, product deployment, and our proprietary Adoption Maximizer (AdMax®) program.
Successful implementation of an identity management system must be
supported by an effective user adoption plan. For over ten years,
Hitachi ID has deployed flexible solutions across all industries, to
midsize and large multi-national enterprises, delivering significant
business value to the client. This experience has allowed Hitachi ID
to develop our AdMax program.
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Partner Services
Services can also be provided through our network of certified partners. All Hitachi ID partners are fully trained and qualified to provide high quality implementation and support services. Hitachi ID collaborates closely with our service partners to ensure they have the required access to Hitachi ID's extensive technical and implementation knowledge base. Once Hitachi ID Management Suite is deployed you can rely on long term, in-depth customer product support.
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