INTRODUCTION

• Introduction
• Concepts
• Training Lab

INSTALLING ID MANAGER

• Installing the Server Software
• Internals
• Agent Operations
• Operation Codes

USING THE ADMINISTRATION MODULE

• About the Administration Module
• Accessing the Administration Module
• Navigating in
• Updating Information

SETTING UP YOUR ID MANAGER ENVIRONMENT

• Getting Started
• Target Systems
• Active Directory
• LDAP Directories
• Configuring LDAP Attribute Script
• Microsoft SQL Server
• Unix Servers
• Configuring psynch.psl
• Users
• E-mail Notification
• Access and Authentication
• Password Policy
• Question Sets
• Target attributes
• Request attributes
• Locations and Types
• Templates and Roles
• Account Groups
• Inventory Objects
• Attribute Access Controls
• Authorizers

MANAGING PROCESSES

• About Processes and Options
• Authorization workflow
• Organization Chart Data
• User Provisioning
• Authorization and Approval
• Routing Requests
• Delegation
• Creating a New User
• IDR Managing Existing Users
• Managing Your Information
• Updating Your Q&A Profile
• Managing Your Accounts
• Tracking and Canceling Requests
• Receiving Inventory Items
• IDA Managing Existing Users
• Updating Profile Information and Access Rights
• Updating User Q&A Profiles
• Managing Existing User Accounts
• Inventory Management

CONFIGURING PRODUCT FEATURES

• Web Modules
• System Configuration module (PSA)
• Front-end module (PSF)
• User Administration module (IDA)
• Update Challenge-Response module (PSQ)
• Manage Claims on Accounts module (PSL)
• Submit Requests module (IDR)
• Authorize Requests module (IDP)
• Track Requests module (IDS)
• Fulfill Manual Tasks module (IDV)
• OrgChart Administration module (IDG)
• Update Subordinate List module (IDO)

MANAGING YOUR SERVERS

• Scheduling Maintenance
• Auto discovery
• Managing Services
• Workflow manager service (idwfm)
• Transaction monitor service (idtm)
• Proxy service (psproxy)
• Database service (iddb)
• API service (idapi)
• Logging service (idmlogsvc)
• Scheduler service (psscheduler)
• Monitoring Servers
• Running Reports

EXTENDING FUNCTIONALITY

• Using Plug-ins
• Configuring Event Actions (Exit Traps)
• Configuring E-mail, and Integration with Remedy ARS and Peregrine Service Center
• Customizing the Graphical User Interface
• Installing Client Tools
• Proxy Servers

ORGANIZATION CHART MANAGEMENT

• Starting an OrgChart Update round
• Managing Subordinates

CERTIFICATION MANAGEMENT

• Starting a certification round
• Managing Subordinates

NETWORK RESOURCE MANAGEMENT

• Adding resources to manage
• Requesting Access

AUTOMATED PROVISIONING

• Setting up idtrack
• Writing an idtrack script