Hitachi ID Systems services staff can assist customers with product upgrades and the addition of new features and integrations. As with all services, upgrades are performed on a fixed-price, fixed-deliverables basis.
Some notes about product upgrades follow:
How often are new product versions released?
Do target system upgrades mandate Hitachi ID Identity and Access Management Suite upgrades?The connectors provided with Hitachi ID Identity and Access Management Suite generally use standard, relatively static APIs, are not normally impacted by upgrades to operating systems and application platforms on target systems.
Since local agents are not required on most types of target systems, and since administrative APIs tend to remain unchanged for long periods, or at least backwards compatible across multiple product versions and service packs, in most cases no update is required on the Hitachi ID Identity and Access Management Suite server to support upgrades on target systems.
Example target system types where upgrades do not require a change on the Hitachi ID Identity and Access Management Suite server include upgrading a Unix server, applying a service pack to Windows domain controllers or upgrading an LDAP directory.
In rare cases, administrative APIs are either retired or changed by a product vendor, in a way that makes them no longer backwards compatible. In these cases, Hitachi ID Identity and Access Management Suite connectors either have to be flexible (supporting multiple versions of the same target system) or must be upgraded.
Hitachi ID Systems has technology alliances with a many software vendors, including Microsoft, Oracle, IBM, RSA, McAfee, ServiceNow and many others. Early access to new versions of target systems enable Hitachi ID Systems to deliver updated connectors on a timely basis to its customers, at no additional cost.
Example target system types where upgrades may require a change on the Hitachi ID Identity and Access Management Suite server include upgrading a Remedy ARS server or a PeopleSoft application. ,
What happens if a target system upgrade does break compatibility?
Hitachi ID Identity and Access Management Suite is architected in such a way that modules can be upgraded without having to upgrade the entire product. For instance, if one particular target is upgraded to a new version that makes the old Hitachi ID Identity and Access Management Suite connector obsolete (unlikely but possible), then just that connector can be replaced with a newer version that supports the new target version.