Email: support@Hitachi-ID.com

Telephone: 403-233-0740

Support services are available as follows:

  • By e-mail --- on a 24 x 7 basis.

  • By phone --- on a 17 hours/day, 5 days/week basis (3AM EST / 8AM GMT to 8PM EST / 1AM GMT).

  • Optional emergency incident support coverage is also available 24 hours/day, 7 days/week. A technician will respond to a request for assistance within 90 minutes of the call.

Hitachi ID Systems provides support remotely by telephone and through the Internet to customers across North America and internationally.

A customer portal is also available to current support subscribers. For access information please contact your account manager.



Read More: