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Testimonials

• Ovum identified key capabilities of identity management vendors and products, to help organizations select the most appropriate solutions. Decision factors included technology, reputation, market presence and customer service.

  
  

  -- as stated in the 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum.

• The Ovum report included coverage of Hitachi ID, as well as a number of larger IAM vendors. While larger vendors, such as IBM, CA, Novell and Oracle, have larger market share, Ovum recommended Hitachi ID as a 'vendor to consider' based on both an extensive and well integrated solution set and excellent customer service.

  
  

  -- as stated in the 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum.

• Hitachi ID has been the surprise find of this research exercise, and in the Customer Sentiment dimension the vendor leaves its much larger peers far behind. There is no Customer Sentiment dimension in which the vendor is not represented as a leader, which is truly remarkable.

  
  

  -- as stated in the 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum.

• Your product has really been working superbly and a lot of it has to do with your support team. It's often said, when purchasing an application it's just not how the application works but, the support that's provided. Your agent is a perfect example of this. Many times I've called on your team for assistance and everyone is always been willing to assist no mater how technical the problem. So again, thanks so much for your excellent continued support!

  
  

  -- Steve A.

• I called your tech support last night and one of the first things he told me was that his shift was over 3 minutes before I called. An hour later he was still on the phone with me helping me resolve my issues. While resolving the call he showed superior technical expertise, and exceptional dedication. I've worked in I.T. for 15 years and never written accolades to the supervisor of any other tech support person I've dealt with. Please forward my thanks.

  
  

  -- Erich D.

• I have to say that you guys continue to surpass my expectations in the support department. I had a production issue yesterday and your agent spent the time and had the patience to deal with me and my issue. He knew exactly what the problem was and helped me resolve it in an efficient manner.

  
  

  -- Mike M.

• I just wanted to let you know that every time I have ever had to call Hitachi ID Systems for product support, your people are very knowledgeable and extremely helpful. I never have to waste any time with you guys. I always have a great experience when working with your support team.

  
  

  -- Mike S.

• I just wanted to let you know how much I appreciate the work your team is doing. I manage many servers with many different applications and I have never had such consistently fabulous support from any other vendor. You and your team are doing a great job!

  
  

  -- Becki G

• Would you please forward on to your management my thanks to your support office for the GREAT help I got this morning. I was very impressed with the speed, professionalism and knowledge.

  
  

  -- David K.

• Your agent greatly exceeded my expectations and we avoided an extended outage due to her skills and patience.

  
  

  -- Mike M.

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