Support services are available as follows:
- By e-mail --- on a 24 x 7 basis.
- By phone --- on a 18 hours/day, 5 days/week basis (2am to 8pm EST).
- Optional emergency incident support coverage is also available 24 hours/day, 7 days/week. A technician will respond to a request for assistance within 90 minutes of the call.
Hitachi ID Systems provides support remotely by telephone and through the Internet to customers across North America and internationally.
A customer portal is also available to current support subscribers. For access information please contact your account manager.