Hitachi ID Management Suite Integrations
Hitachi ID Management Suite has an open architecture and can be integrated with the full spectrum of existing IT infrastructure:
- Broad Platform Support
Hitachi ID Management Suite has built-in support for most common systems and applications. It can also be readily integrated with custom and vertical market applications, with little or no custom programming.
Built-in support for every relevant platform expedites deployment, as roll-out is not held up waiting for product enhancements or custom software development.
- E-Mail Integration
Over 189 events can trigger e-mails to users, administrators, the help desk and more. This includes requests to register, requests for change authorization and "thank you" notes. The same events can also trigger automatic creation or tickets in a problem management system.
E-mail integration is primarily used to invite users to act and notify users of events that pertain to their profile or their authority.
- Help desk / incident management integration
(4)Every logged event can trigger "external systems notification." Binary integration programs are provided to propagate event data to over 17 types of help desk applications:
- Axios Assyst.
- BMC/Remedy ARS (4, 5, 6, 7).
- BMC Service Desk Express (7.0, 7.5, 9.x).
- CA Unicenter Help Desk.
- Clarify eFrontOffice (8, 12).
- FrontRange HEAT (5, 6, 7, 8).
- HP Service Desk.
- HP Service Manager (any version).
- MS System Center Service Manager Console
- Numara Track-It!
- Symantec / Altiris.
- ... and more
Additionally, Hitachi ID Management Suite can integrate with various other incident management applications through an ODBC connection, by filling in web forms, by posting messages to web services or by sending messages to a incident management system's e-mail gateway.
- Authentication tokens, smart cards, PKI
Hitachi ID Management Suite can authenticate users (requester, authorizers, security administrators) using hardware tokens, smart cards or software PKI certificates. Hitachi ID Management Suite can also provision user objects and provision physical devices on these platforms.