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Testimonials

Thank you very much for all of the wonderful support that Hitachi ID Systems have given us over the years, especially during our most recent upgrade. I have found that Hitachi ID is one of the best companies that I have had the pleasure of dealing with during my career.

-- Satisfied Customer
Ovum identified key capabilities of identity management vendors and products, to help organizations select the most appropriate solutions. Decision factors included technology, reputation, market presence and customer service.

-- as stated in the 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum.
The Ovum report included coverage of Hitachi ID, as well as a number of larger IAM vendors. While larger vendors, such as IBM, CA, Novell and Oracle, have larger market share, Ovum recommended Hitachi ID as a 'vendor to consider' based on both an extensive and well integrated solution set and excellent customer service.

-- as stated in the 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum.
Hitachi ID has been the surprise find of this research exercise, and in the Customer Sentiment dimension the vendor leaves its much larger peers far behind. There is no Customer Sentiment dimension in which the vendor is not represented as a leader, which is truly remarkable.

-- as stated in the 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum.
Your product has really been working superbly and a lot of it has to do with your support team. It's often said, when purchasing an application it's just not how the application works but, the support that's provided. Your agent is a perfect example of this. Many times I've called on your team for assistance and everyone is always been willing to assist no mater how technical the problem. So again, thanks so much for your excellent continued support!

-- Steve A.
I called your tech support last night and one of the first things he told me was that his shift was over 3 minutes before I called. An hour later he was still on the phone with me helping me resolve my issues. While resolving the call he showed superior technical expertise, and exceptional dedication. I've worked in I.T. for 15 years and never written accolades to the supervisor of any other tech support person I've dealt with. Please forward my thanks.

-- Erich D.
I have to say that you guys continue to surpass my expectations in the support department. I had a production issue yesterday and your agent spent the time and had the patience to deal with me and my issue. He knew exactly what the problem was and helped me resolve it in an efficient manner.

-- Mike M.
I just wanted to let you know that every time I have ever had to call Hitachi ID Systems for product support, your people are very knowledgeable and extremely helpful. I never have to waste any time with you guys. I always have a great experience when working with your support team.

-- Mike S.
I just wanted to let you know how much I appreciate the work your team is doing. I manage many servers with many different applications and I have never had such consistently fabulous support from any other vendor. You and your team are doing a great job!

-- Becki G
Would you please forward on to your management my thanks to your support office for the GREAT help I got this morning. I was very impressed with the speed, professionalism and knowledge.

-- David K.
Your agent greatly exceeded my expectations and we avoided an extended outage due to her skills and patience.

-- Mike M.
M-Tech's technical support was impressive. Our questions were handled rapidly and as a priority. I have worked with many vendors in my 15 years in IT and M-Tech's support was superior to any I have dealt with. Their professionalism and knowledge lead to a flawless implementation.

-- Brad Hillebrand, Manager of Enterprise Technology, Fellowes Inc.
Your service and customer support remains the best of any vendor that I've had the pleasure to work with in my time with IBM.

-- Robert S. Gelsinger, Advisory I/T Specialist, IBM Global Services
I wanted to say thank you, not only for the assistance with the install, but for having a true commitment to customer service and staff that takes that to heart.

-- Bragg Davis, Senior Security Engineer, Information Technology & Services at one of the largest hospital operators in the US
Sybase feels that one of M-Tech's strongest assets is the excellent customer support they provide.

-- Bruce Macdonald, Sybase
Password Manager addresses the problem of offering a self-service password reset and synchronization capability without having to deploy a third-party GINA DLL at each desktop. This is an effective way to reduce the cost of deployment and on-going management of this type of solution.

-- Jackson Shaw, Program Manager, MetaDirectory, Microsoft Corporation

Technical Support

Email: support@Hitachi-ID.com

Telephone: 403-233-0740

Support services are available as follows:

By e-mail --- on a 24 x 7 basis.
By phone --- on a 18 hours/day, 5 days/week basis (2am to 8pm EST).
Optional emergency incident support coverage is also available 24 hours/day, 7 days/week. A technician will respond to a request for assistance within 90 minutes of the call.

Hitachi ID Systems provides support remotely by telephone and through the Internet to customers across North America and internationally.

A customer portal is also available to current support subscribers. For access information please contact your account manager.

Technical Support

Email: support@Hitachi-ID.com

Telephone: 403-233-0740

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