Over the years, password management software has evolved from a simple self-service web application to reset forgotten passwords to a complex platform for managing multiple credentials across a variety of client and server platforms, user locations and user interfaces media.

This document describes this technological product evolution and highlights the product capabilities that organizations should demand from vendors, so that their investment will pay off in the long run.

This document also cautions organizations against investing in simple, point solutions. While these may appear inexpensive initially, in practice organizations will wind up deploying multiple point solutions to address different credential support problems, and consequently spend more money in the long run as compared to an investment in a single, integrated, enterprise scale credential management system in the first place.

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