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Over time, password management software has evolved from a simple self-service web application to reset forgotten passwords to a complex platform for managing multiple credentials across a variety of client and server platforms, on-premises and in the cloud, from both corporate-managed and personally owned devices.

This document describes the evolution of credential management and highlights the product capabilities that organizations should demand, to ensure a positive return on their investment (ROI) both initially and over the long term.

This document also cautions organizations against investing in simple, "point" solutions. While these may appear inexpensive initially, in practice organizations who opt for a simple point solution will inevitably have to deploy multiple products. In the long run, this increases cost and reduces usability, security and cost savings.

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