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System objectives

A credential management system should deliver three benefits:

  • Improved user service:

    Fewer credentials for users to remember and manage and simpler, quicker and more convenient resolution for login problems.

  • Lower IT support cost:

    Fewer help desk calls related to login problems such as forgotten passwords, intruder lockouts or tokens left at home.

  • Stronger security:

    Stronger and more consistent enforcement of policies around password composition, change frequency and reuse, as well as more reliable processes to authenticate users who experience a login problem, before assisting them.

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