PDF

swipe to navigate

Mobile users warned of password expiry

Problem

Solution

Business impact
Mobile users are not notified by Windows when their passwords are about to expire. Users who infrequently connect their laptop to the office network, instead checking e-mail with a solution such as Outlook Web Access, suffer regular password expiry and require frequent password resets.

Password Manager sends users e-mails warning of imminent password expiry. Users change passwords using a web browser. An ActiveX control refreshes the password on their laptop.

Fewer login problems that cause a work interruption. Lower IT call volume and support cost.

Reset forgotten, cached password while away from the office

Problem

Solution

Business impact
Laptop users sometimes change their password before leaving the office and may forget the new password when they need to use it while not attached to the corporate network. Without a technical solution, the IT help desk cannot resolve these users' problem until they return to the office. User laptops are rendered inoperable until they return to the office.

A Password Manager client software component allows users who forgot their primary, cached Windows password and cannot sign into their PC to connect to the Internet over a WiFi hotspot or using an air-card. Users locked out of their PC login screen can also establish a temporary Internet connection using their home Internet connection or a hotel Ethernet service. Once the user's laptop is on the Internet, Password Manager establishes a temporary VPN connection and launches a kiosk-mode (full screen, locked down) web browser. The user steps through a self-service password reset process and Password Manager uses an ActiveX component to reset the locally cached password to the same new value as was set on the network back at the office.

Forgotten passwords are a major work disruption for mobile users, since they cannot be resolved until the user visits the office. Password Manager allows users to re-enable their laptop in minutes.

PDF

Comment via LinkedIn


Discussion:

2018-11-14 - J.S.

Nice tool!