About Hitachi ID Password Manager


Password Manager is an integrated solution for managing credentials, across systems and applications. It simplifies the management of passwords, tokens, smart cards, security questions and biometrics. Password Manager lowers IT support cost and improves the security of login processes.

Password Manager includes password synchronization, self-service password and PIN reset, strong authentication, federated access, enrollment of security questions and biometrics and self-service unlock of encrypted hard drives.

Business Challenge


Users have too many passwords. A typical user in a large organization may have 10 to 20 passwords used to sign into different systems and applications. Users respond to this complexity by:

  • Avoiding password changes,
  • choosing simple passwords,
  • writing down their passwords or
  • forgetting passwords.

This creates real business problems:

  • Inconvenience for users,
  • security compromises and
  • high help desk call volumes.

Users may also have smart cards or tokens that users unlock with a PIN (which they will occasionally forget). They may also use security questions in some contexts or a password to unlock an encrypted filesystem on their PC. Some users use biometrics, such as finger prints, voice prints or face recognition to sign into systems or applications. Users may experience login problems with any of these credentials.

Solution and Features


Password Manager, a component of the Hitachi ID Identity and Access Management Suite, is a system that helps users to better manage their own credentials. It includes:

  • Password synchronization.
  • Self-service password and PIN reset.
  • Self-service unlock of encrypted filesystems.
  • Managed enrollment of security questions, mobile phone numbers, personal e-mail addresses and biometrics.
  • Strong authentication (2FA) and federated access (SAML 2.0 IdP).

Password Manager includes connectors to manage PINs, passwords and encryption keys on over 120 kinds of systems and applications.

These capabilities are available via a full-screen or mobile web browser, from an off-site laptop or smart phone, from the login screen of a corporate PC or via a phone call.