Common password problems and how Hitachi ID Password Manager solves them


Synchronize them, so there are fewer to remember and manage.

Offer Self-service, so users can resolve their own login problems.

Deploy client software to expose self-service at the login screen.

Integrate the password reset client with the VPN, so that users can access it from anywhere and so that it can update locally cached passwords after password changes.

Offer self-service unlock from the pre-boot password screen, accessed using a mobile app on user phones or a self-service call to an IVR system.

Enforce a strong password policy, including regular expiry and no reuse (history).

Send users e-mail reminders to change their password.

Always offer two-factor authentication, combining browser fingerprint; a "second" factor such as a smart phone app, soft token or PIN sent to the user's phone, with a "primary" factor such as a password or security questions.

Automate the enrollment process, to invite and remind users to enter this data.

Federate logins from SaaS applications to Password Manager using SAML to increase the value of its 2FA login process.

Offer users a personal password vault, so they can securely store additional (non-work or unmanaged) credentials and access them from their PCs and smart phones.


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