Hitachi ID Bravura Pass allows users to reset a forgotten PIN on their smart card:

  • Users must access Bravura Pass from their PC, as this is the only device with a card reader.

  • Organizations may choose from a variety of technologies to enable access from the login screen. The most popular is the Hitachi ID Login Assistant client, which adds a tile to the Windows login screen via the Credential Provider (CP) OS infrastructure.

  • Bravura Pass supports off-site users by establishing a temporary VPN connection using its own credentials.

  • Using the Bravura Pass web portal, users can authenticate themselves with any combination of credentials, obviously excluding their non-functional smart card.

  • Once authenticated, Bravura Pass uses an ActiveX control to communicate with the card reader, to unblock the smart card.

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Self-service reset for a forgotten or locked out smart card PIN


  • User forgets the PIN to his smart card.
  • User presses a “help” button to access self-service.
  • A kiosk-mode web browser is launched.
  • User enters his network login ID.
  • User answers security questions.
  • User chooses a new PIN for his smart card.
  • ActiveX runs on the user's PC, unblocks the card and injects the new PIN.
  • User signs into Windows with the smart card and new PIN.

Key concepts:

  • Access to self-service password reset from a locked out PC.
  • PIN reset is available on-site and also while mobile (via temporary VPN).
  • ActiveX is used to communicate with the smart card reader, unblock the card and set the new PIN.