Telephone Password Manager is a turn-key telephone user interface bundled with the Bravura Pass credential management solution. It enables organizations to quickly and inexpensively offer self-service password reset, PIN reset and encrypted drive unlock to users via a telephone call, without having to configure a complex IVR system.
Telephone Password Manager supports self-service management of login credentials and unlock of encrypted drives through:
- Caller identification:
Users who call Telephone Password Manager typically identify themselves by typing a personal identifier on a touch-tone telephone keypad. The identifier may be a pre-existing numeric ID, such as an employee number or a letters-to-digits mapping of an alpha-numeric ID, such as the user's network login ID.
Once they have entered a claimed identity, users must prove that it's really them on the call. Telephone Password Manager supports authentication with a hardware token (e.g., RSA SecurID), by prompting the user to key in answers to numeric security questions on a touch-tone telephone keypad (e.g., driver's license number, SSN, date of birth, etc.), by sending a PIN to the user's mobile phone, which the user must key in, or by using an optional biometric voice verification module.
- Password reset:
Authenticated callers can initiate a password reset. This may be applied to one or all of their accounts and the new password may either be randomly generated and read out to the user or user-selected. New passwords may be set to expire after first use.
- PIN reset:
Authenticated callers can also use Telephone Password Manager to reset the PINs on their RSA SecurID tokens. A randomly-generated or a user-specified PIN may be used.
- Encrypted drive unlock:
Users with a drive encryption program protecting their computer can use Telephone Password Manager to automate the unlock process in the event that they forgot the password that they normally type pre-boot.
- Text to speech:
Telephone Password Manager is normally configured to play .WAV audio files as prompts for user input. It also includes a text to speech mechanism that makes it easier to develop new navigation menus and defer having to record new voice prompts.
- Speech to text:
While text input into Telephone Password Manager is usually made with a touch-tone keypad, Telephone Password Manager can be configured to recognize small dictionaries of spoken words, so that users can make alphanumeric input by speaking the names of letters and digits.
- VoIP integration:
Telephone Password Manager can be connected to a voice-over-IP network and configured to accept VoIP calls.
Telephone Password Manager lowers IT support costs and improves user service by enabling remote or locked out users to resolve login problems related to their password, hardware token or encrypted drive without calling the help desk.
Telephone Password Manager can improve the security of IT support processes by authenticating users with biometric voice-print verification prior to offering credential support services.
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User unlocks Windows password with self-service telephone call
- User locks out Windows login password.
- User accesses self-service password reset via telephone.
- User enters his network login ID using touch-tone input.
- User gives numeric answers to security questions.
- User selects one of several random password.
- User signs into Windows with the new password.
- Access to self-service password reset despite being locked out of Windows.
- User interaction via telephone, no client footprint.