Hitachi ID Password Manager enables users whose PC is protected with a drive encryption software who have forgotten their pre-boot password to unlock their PC.

The process for encrypted drive unlock is as follows:

  1. The user selects the "unlock" user interface at the boot prompt of the drive encryption software. Note that this is available before the operating system boots.
  2. The user calls the help desk phone number and selects the "PC boot problem" menu option. This is configured on the existing help desk telephone system.
  3. The user's phone call is connected to Hitachi ID Telephone Password Manager - the self-service telephone user interface component of Password Manager.
  4. The user identifies himself. There are several identification options, including touch-tone input of a numeric identifier such as the user's employee number or speech-to-text entry of the user's network login ID.
  5. The user authenticates himself. There are several authentication options, including touch-tone input of answers to security questions (e.g., driver's license number, date of birth, social security number, etc.) or biometric voice print verification.
  6. The user then acts as a relay between the challenge strings displayed by his encryption software and the response strings which Telephone Password Manager reads back to the user. The user keys strings he sees on the screen into the phone and keys strings he hears on the phone into his PC.

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Unlocking a user who forgot his CheckPoint/PointSec boot password


Unlocking a user who forgot his CheckPoint/PointSec boot password
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Content:

  • User forgot the password he must type to unlock his encrypted drive.
  • User calls the help desk and is routed to the Telephone Password Manager server.
  • User identifies and authenticates himself over the telephone.
  • User acts as an intermediary between CheckPoint boot software and Telephone Password Manager, passing codes in both directions.
  • User receives and keys in an unlock code, enabling him to boot his OS.

Key concepts:

  • Access to key recovery for users with encrypted drive.
  • Self-service process eliminates help desk calls and offers 24x7 service.

Unlocking a user who forgot his McAfee/Safeboot boot password


Unlocking a user who forgot his McAfee/Safeboot boot password
Play movie

Content:

  • User forgot the password he must type to unlock his encrypted drive.
  • User calls the help desk and is routed to the Telephone Password Manager server.
  • User identifies and authenticates himself over the telephone.
  • User acts as an intermediary between McAfee/Safeboot software and Telephone Password Manager, passing codes in both directions.
  • User receives and keys in an unlock code, enabling him to boot his OS.

Key concepts:

  • Access to key recovery for users with encrypted drive.
  • Self-service process eliminates help desk calls and offers 24x7 service.