Business Challenge

Up to 40% of the call volume in a typical IT help desk is caused by users who forget their password or accidentally trigger an intruder lockout. While these incidents are inexpensive to resolve, their volume can easily represent 20% to 30% of total IT support costs.

Any organization wishing to reduce IT support cost or to redirect expenditures from routine break/fix calls to more value-added services must first address this problem.

Hitachi ID Bravura Pass Solution

Using Bravura Pass, organizations can eliminate 90% or more of password-related IT support costs.