Business Challenge


Users who forgot their password or mistyped it too often may not be able to sign into their PC. This is a costly support problem for the IT help desk and extremely disruptive to users, especially if they are off-site and forgot their locally cached password.

Hitachi ID Password Manager Solution


Password Manager can help users resolve login problems, from any location and device context:

  • A tile or link on the PC login screen, with access to self-service password reset and intruder unlock.
  • Integration of client software with VPN and WiFi to enable off-site users to update locally cached passwords after the password reset.
  • Access to self-service via smart phone app or voice call to a self-service IVR system.

Password Manager includes a rich set of technologies which enable self-service password and PIN reset from PC login screens.