An AD password reset tool is any software solution that enables users who have forgotten or locked out their AD password to resolve the problem on their own, without calling the IT help desk.
This is a more complex problem than it might first appear:
- Users may be prompted to enter their password before the operating system even starts -- by full disk encryption software.
- Users need to reset not only their password "on the network" -- i.e., on Active Directory domain controllers, but also the copy of their password that is cached on their Windows PC.
- The self-service portal should be accessible even to users who cannot sign into their PC, because a user who forgot or locked out his AD password cannot launch a Windows desktop.
- The self-service portal should be accessible even when users are away from the office, for example those who are traveling or working from home.
Hitachi ID Password Manager is a complete solution for managing passwords and other credentials, intended for users in a medium to large enterprise. It includes self service password reset features, Active Directory integration and Self-Service -- a set of capabilities that enable self-service even anywhere -- including from pre-boot, from the Windows login prompt and while away from the office.