Hitachi ID Systems is committed to providing end-to-end Identity and access management (IAM) solutions to our customers. We support our clients from initial requirements discovery, through solution design, product deployment and our proprietary Adoption Maximizer (Hitachi ID Adoption Maximizer) program.
Successful implementation of an IAM system must be supported by an effective user adoption plan. For over ten years, Hitachi ID has deployed flexible solutions across all industries, to midsize and large multi-national enterprises, delivering significant business value to the client. This experience has allowed Hitachi ID to develop our Hitachi ID Adoption Maximizer program.
Hitachi ID Adoption Maximizer enables Hitachi ID customers to effectively engage their end users throughout the project life cycle, to realize these objectives:
- Maximize adoption of all self-service functions (password reset,
account registration, biometric enrollment, etc.) across all user
groups and computer environments.
- Typically reach 80% - 90% user adoption in 90 days.
- Gain early return on investment (ROI) by improving:
- Help desk productivity.
- Admin staff productivity.
- End-user productivity.
- Maximize user satisfaction.
Implementation of the Hitachi ID Hitachi ID Adoption Maximizer program is initiated during the discovery phase and completed only after the system is deployed and both Hitachi ID and Hitachi ID customer sign off on the completed rollout.
Components of the Hitachi ID Adoption Maximizer Program
The Hitachi ID Adoption Maximizer solution delivery process includes six components:
- Needs assessment.
- Hitachi ID Adoption Maximizer toolkit.
- Workflow optimization and UI customization.
- Communication plan for all stake-holders.
- End-user incentives.
- Feedback and metrics.
The Hitachi ID Adoption Maximizer program improves user adoption by at least 50% over a typical unassisted deployment. The Hitachi ID Adoption Maximizer is available from Hitachi ID solution delivery team, both as a stand-alone solution offering and as part of the complete solution delivery program.
Hitachi ID Adoption Maximizer Program Phases
Hitachi ID Hitachi ID Adoption Maximizer program proceeds in phases:
- Phase One: Client Needs Assessment and Planning
In this phase, the project objectives, program plans and timelines are set.
Requirements are gathered to support customization of the communication plan. Stake-holders are identified and their buy-in is sought. Current and future workflow requirements as well as UI customization requirements are gathered. Business process changes are defined.
- Phase Two: Hitachi ID Adoption Maximizer Solution Design
Solution design follows from the requirements analysis completed in the first phase. Solution templates are used as a starting point, and adjusted as required.
A deployment plan, rollout strategy and user enrollment pacing schedule are developed. A review of best practices for user adoption is undertaken, with consideration given to organizational constraints. A plan is developed for user awareness and training. Finally, a culturally sensitive set of incentives and disincentives is set into the general project plan to ensure a rapid user adoption.
- Phase Three: Roll-Out
As the organization embarks on deploying the Hitachi ID solution enterprise-wide, it must engage an effective communication strategy to keep all end-users informed and aware.
Armed with a customized Hitachi ID Adoption Maximizer toolkit, Hitachi ID customer deployment teams send early communications to all key stake-holders to gain the appropriate buy-in for a successful roll-out.
Personalized user communications are automatically sent to each user at the appropriate time, depending on the planned roll-out schedule, maximum communication volume thresholds and maximum message frequency per user.
Time-specific adoption rates and target ROI are monitored and communicated to the stake-holders during the implementation and roll-out. User experience is monitored and required changes are dynamically set into the plan.
To clarify how this program can help in deploying your identity management and access governance
solution, please contact: